Privacy Policy

Effective Date: May 2026
Company: Capture 28 – Pure Sales LLC
Location: Florida, United States

Capture 28 – Pure Sales LLC (“Capture 28,” “Pure Sales LLC,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, protect, and retain your personal information when you use our website, purchase services, submit forms, create an account, request business filing services, communicate with us, or otherwise interact with us.

This Privacy Policy applies to all services we provide, including but not limited to:

• LLC formation services
• EIN application assistance
• Registered agent services or coordination
• Mail forwarding and business address services
• BOI (Beneficial Ownership Information) filing assistance
• State annual report filing assistance
• Compliance reminders and subscription services
• Expedited filing services
• Customer support and communications

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Service.

1. Our Privacy Commitment

We believe privacy is a core business obligation.

As a general rule:

• We collect only the minimum information necessary to provide services;
• We do not sell your personal information to unrelated third parties for independent marketing purposes;
• We do not share your personal information for cross-context behavioral advertising;
• We limit disclosures to what is necessary to fulfill services, comply with law, prevent fraud, protect our rights, and maintain operations;
• We work to keep your personal information private whenever possible, including using our address instead of yours when legally permitted.

However, some information must be disclosed to government agencies or third-party providers in order to complete filings and services you request.

2. Information We Collect

We may collect personal information directly from you, automatically through website usage, from public records, from service providers, and from third parties acting on your behalf.

A. Identifiers and Contact Information
This may include: Full legal name, Business name, Mailing address, Physical address, Email address, Telephone number, Mobile number, Date of birth, Driver’s license or government-issued ID information, IP address, Device identifiers, Username and account login credentials.

B. Business and Filing Information
This may include: LLC/entity name, State of formation, Ownership details, Member and manager information, Officer and director information, Beneficial owner information, Registered agent information, Company applicant information, Employer Identification Number (EIN), Federal Tax Identification Number, Business purpose descriptions, Merchant category or business type, State filing history, Annual report details, Compliance status.

C. Sensitive Personal Information
Depending on services requested, we may collect: Social Security Number (SSN), Individual Taxpayer Identification Number (ITIN), EIN-related tax identifiers, Government-issued identification numbers, Financial account information, Payment card information (typically processed by secure payment processors), Ownership percentages, Beneficial ownership information, Signature data, Certain communications content where necessary for services.
We only use Sensitive Personal Information as reasonably necessary to provide services, comply with law, prevent fraud, verify identity, and protect business operations.

D. Payment Information
This may include: Credit card information, Debit card information, Billing address, Payment history, Subscription billing status, Renewal payment authorization.
Most payment processing is handled through third-party processors and may be subject to their privacy policies.

E. Communications and Support Information
This may include: Emails, Support tickets, Contact form submissions, SMS/text messages, Recorded calls (where permitted), Chat support communications, Customer service notes.

F. Website and Usage Data
This may include: Browser type, Device type, Operating system, Referring pages, Exit pages, Clickstream data, Session activity, Website usage patterns, Cookies and similar tracking technologies.

G. Public Record Information
We may collect or confirm information through public databases including: Secretary of State records, Government business registries, Court records, Regulatory records, Other publicly available business records.

3. Information We Do Not Intentionally Collect

Our services are intended for adults age 18 and older. We do not knowingly collect personal information from children under the age of 13. If we discover such information has been provided, we may delete it. Users between ages 13–17 may only use services with appropriate parent or guardian authorization where legally permitted.

4. How We Use Your Information

We use personal information only for legitimate business purposes, including:

• A. Providing Services: Including preparing and submitting LLC filings, EIN filing assistance, Registered agent services, BOI report assistance, Annual report filing assistance, Mail forwarding services, Compliance reminders, Subscription renewals, Customer account management.
• B. Payment Processing: Including processing payments, Subscription renewals, Failed payment handling, Fraud prevention, Billing support.
• C. Identity Verification and Fraud Prevention: Including identity verification, Ownership verification, Anti-fraud review, Preventing impersonation, Suspicious activity monitoring, Regulatory compliance.
• D. Customer Support and Communications: Including responding to questions, Service updates, Filing confirmations, Deadline reminders, Compliance notices, Security notifications, Transactional communications.
• E. Legal and Regulatory Compliance: Including responding to subpoenas, Government requests, Court orders, Regulatory obligations, Record retention, Dispute resolution, Enforcement of our agreements.
• F. Internal Operations and Improvement: Including analytics, Website optimization, Service improvement, Security improvements, Training and quality control.
• G. Marketing (Where Permitted): Including promotional emails, Service updates, Abandoned cart reminders, Limited advertising communications. You may opt out of promotional communications at any time.

5. How We Disclose Information

We limit disclosure of personal information and do not sell your information for unrelated third-party marketing. We may disclose personal information to:

A. Government Agencies and Filing Offices
Including Secretary of State offices, IRS, FinCEN, State tax agencies, Courts, Licensing agencies, Other government authorities. This disclosure is often required to complete filings. Some of this information becomes public record and is no longer protected by this Privacy Policy.

B. Service Providers
Including Payment processors, Registered agent providers, Mail forwarding vendors, Software providers, Identity verification providers, Cloud storage providers, Customer support vendors, Compliance vendors, Shipping and courier providers, Professional service providers. These providers may access information only as necessary to perform services for us.

C. Legal and Compliance Requirements
We may disclose information when necessary to comply with law, respond to subpoenas, respond to lawful government requests, protect our legal rights, prevent fraud, prevent illegal activity, protect customers and the public.

D. Business Transfers
In connection with Merger, Acquisition, Sale of assets, Business restructuring, Financing, Successor operations.

E. With Your Consent
We may disclose information where you specifically authorize us to do so.

6. We Do Not Sell Personal Information

We do not sell your personal information to unrelated third parties for monetary compensation. We do not share personal information for Cross-context behavioral advertising, Third-party targeted advertising, Behavioral profiling in furtherance of major decisions. We do not allow third parties to independently market to you using customer lists obtained from us.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to improve user experience, analyze website performance, and support limited advertising.

• Essential Cookies: Required for Website functionality, Account access, Security, Login sessions.
• Analytics Cookies: Used for Website performance, Traffic measurement, User behavior analysis.
• Advertising and Pixel Technologies: We may use tools such as Meta Pixel and similar technologies for understanding visitor behavior, improving marketing efficiency, measuring advertising effectiveness.

You may manage cookies through your browser settings and cookie preferences where available. Disabling cookies may affect website functionality.

8. SMS, Calls, and Email Communications

By providing your mobile number, email address, or other contact information, you consent to receive Service-related communications, Filing updates, Compliance reminders, Payment notifications, Account alerts, Customer support messages, Limited promotional communications. These may be sent via Email, Telephone calls, SMS/text messaging, Automated messages where permitted by law.

Message and data rates may apply. You may opt out of promotional messages, but transactional and service-related communications may still be necessary. We do not share mobile opt-in consent data with third parties for marketing purposes.

9. Your Privacy Rights

Depending on your state of residence, you may have privacy rights under laws including California, Texas, Virginia, Colorado, Connecticut, Utah, Oregon, Delaware, New Jersey, Minnesota, Tennessee, Maryland, Nebraska, Indiana, Kentucky, Rhode Island, and others.

These rights may include: Right to Know / Access, Right to Correct, Right to Delete, Right to Limit Sensitive Personal Information, Right to Data Portability, Right to Non-Discrimination, Right to Appeal.

10. How to Exercise Your Rights

To submit a privacy request, contact us at:
Email: [email protected]
Phone: (321) 348 8933

We may require identity verification before fulfilling requests. We may deny requests where permitted by law. Authorized agents must provide valid written authorization or legally sufficient power of attorney documentation.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, complete filings, maintain compliance records, satisfy legal obligations, prevent fraud, resolve disputes, enforce agreements, protect legal rights. Archived records may remain even after account closure or service termination.

12. Security Measures

We implement reasonable administrative, technical, and operational safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure. You understand and accept that no security system is absolute, and we disclaim liability to the fullest extent permitted by law for unauthorized access, hacking, data breaches, interception, theft, or misuse beyond our reasonable control.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, vendors, platforms, payment processors, or service providers. We are not responsible for their privacy practices, data handling, security measures, or independent policies.

14. Public Record Warning

Business filings submitted to government agencies may become public record. Once information becomes part of a government record, registry, or public filing database, we cannot control how third parties access, use, or distribute that information. This Privacy Policy does not apply to public record information required by law to be filed publicly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

16. Contact Information

For privacy questions, requests, notices, or concerns, please contact us:
Capture 28 - Pure Sales LLC
Call: (321) 348 8933
Address: Deland, FL

17. Customer Acknowledgment

By using our website, purchasing services, submitting information, creating an account, or continuing to use our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Terms of Service

Effective Date: May 2026
Company: Capture 28 – Pure Sales LLC
Location: Florida, United States

These Terms of Service (“Terms”) govern your use of the websites, services, products, software, forms, filing assistance, registered agent coordination, mail forwarding, compliance support, and related services offered by Capture 28 – Pure Sales LLC (“Capture 28,” “Pure Sales LLC,” “Company,” “we,” “us,” or “our”).

By accessing our website, purchasing a service, submitting information, signing up for an account, authorizing a filing, using our services, or continuing to use our services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms presented to you during checkout or onboarding.

If you do not agree with these Terms, you should not use our website or services.

1. Our Services

Capture 28 provides business filing and compliance fulfillment services for individuals and businesses that want assistance forming and maintaining limited liability companies and related business entities. Our services may include, depending on the package purchased:

• LLC formation filing assistance;
• Preparation and submission of state business filings;
• EIN application assistance;
• Registered agent service or registered agent coordination;
• Mail forwarding and mail digitization services;
• Business address privacy support where available;
• Federal Beneficial Ownership Information (“BOI”) reporting assistance, when applicable;
• State annual report filing assistance;
• Compliance deadline reminders and filing support;
• Expedited or priority filing processing, where available;
• Customer support related to the services purchased.

We may also offer additional services, subscription services, add-ons, or third-party services from time to time. The specific services included in your order are limited to the package, checkout page, invoice, proposal, or written agreement applicable to your purchase.

2. We Are a Filing Fulfillment Service, Not a Law Firm

Capture 28 is not a law firm. We do not provide legal advice, tax advice, accounting advice, financial advice, investment advice, or fiduciary services.

Our services are administrative and fulfillment-based. We assist with preparing and submitting filings based on the information you provide. We do not evaluate whether a particular business structure, tax election, legal strategy, filing position, ownership structure, registered agent arrangement, BOI report, or compliance decision is legally or financially appropriate for you. No attorney-client relationship, accountant-client relationship, fiduciary relationship, or other professional advisory relationship is created by your use of our website or services. You should consult with a licensed attorney, CPA, tax professional, or other qualified advisor before making decisions that may affect your legal, tax, financial, or business obligations.

3. Informational Purposes Only

Any information provided on our website, in emails, text messages, advertisements, forms, FAQs, guides, customer support communications, or other materials is provided for general informational purposes only. Information may not be complete, current, or applicable to your specific situation. You should not rely on general information from us as a substitute for legal, tax, accounting, or professional advice. Government rules, filing requirements, fees, deadlines, BOI requirements, annual report requirements, and compliance obligations may change. You are responsible for confirming the requirements that apply to you and your business.

4. Our Agreement Is With You

These Terms apply to: You individually; Any business entity for which you request services; Any person or entity acting on your behalf; Any authorized users, owners, managers, members, officers, directors, employees, representatives, or agents connected to your order or account.

You personally represent that you have authority to submit information, authorize filings, create or manage the applicable business entity, appoint registered agent services, and bind the applicable entity to these Terms. You are personally responsible for all obligations under these Terms, including payment obligations, accuracy of information, compliance responsibilities, and obligations related to any entity for which you request services.

5. Accuracy of Information You Provide

You are solely responsible for the accuracy, completeness, legality, and timeliness of all information you provide to us. This includes, but is not limited to: Legal names; Business names; Mailing addresses; Physical addresses; Ownership information; Member, manager, officer, director, applicant, or beneficial owner information; Social Security numbers, EINs, ITINs, or other identifying information; Dates of birth; Government-issued identification information; Business purpose descriptions; Contact information; Filing instructions; Signature authorizations; Payment information; Any information required for state filings, EIN applications, BOI reports, annual reports, or other compliance filings.

We rely entirely on the information you provide. We are not responsible for errors, penalties, delays, rejected filings, missed deadlines, compliance failures, government notices, fines, or damages resulting from inaccurate, incomplete, outdated, misleading, fraudulent, or late information provided by you or by someone acting on your behalf. You agree to promptly notify us of any changes to your information, including changes to ownership, management, address, registered agent needs, business status, dissolution, conversion, merger, domestication, or any other material change. Failure to provide current and accurate information is a material breach of these Terms and may result in suspension or termination of services.

6. Authorization to Prepare, Sign, and Submit Filings

By purchasing or using our services, you authorize Capture 28, its employees, contractors, vendors, partners, affiliates, representatives, service providers, and agents to prepare, submit, deliver, transmit, and, where necessary, sign or electronically sign documents on your behalf for the limited purpose of fulfilling the services you ordered.

This authorization may include, but is not limited to: Articles of Organization; LLC formation documents; Registered agent appointments; EIN applications; BOI reports; State annual reports; Statements of information; Amendments; Compliance filings; Mail forwarding forms; Other forms or filings necessary to complete your order.

You consent to the use of electronic records, electronic signatures, digital signatures, uploaded signatures, typed signatures, or other signature methods where permitted by law or accepted by the applicable government agency or third party. You agree that any signature, authorization, approval, or information you provide may be used by us to complete filings or services without further approval, unless we specifically request additional confirmation.

7. Government Processing Times and Filing Results

We may offer expedited or priority processing as part of certain packages. Priority or expedited processing means that we prioritize the preparation and submission of your order within our internal workflow and/or select expedited options where available from government agencies.

We do not control government agencies, processing times, queue times, system outages, rejection standards, filing approvals, mail delivery, third-party vendor performance, or changes in government rules. We do not guarantee: That any filing will be approved; That any filing will be approved by a specific date; That a government agency will process your filing within any advertised or estimated timeframe; That expedited processing will be available in every state or for every filing; That a business name will be accepted; That an EIN will be issued by a specific date; That a BOI filing or annual report will be accepted if the information provided is inaccurate or incomplete. Any timelines provided are estimates only.

8. State Filing Fees, Government Fees, and Third-Party Fees

You are responsible for all applicable state fees, federal fees, government fees, registered agent fees, mailing fees, postage fees, third-party vendor fees, payment processing fees, and service fees associated with your order. Government fees and third-party fees are not controlled by us and may change without notice. Once payment has been forwarded, committed, incurred, or paid to a government agency, registered agent, vendor, payment processor, courier, or other third party, that portion of your order is non-refundable.

9. Registered Agent Services

If your package includes registered agent services, such services may be provided directly by us or through a third-party registered agent provider. You understand and agree that: A registered agent receives certain official documents on behalf of the business entity; Registered agent service is not a substitute for monitoring your business obligations; You must keep your contact information current at all times; You must promptly review and respond to any notices, mail, legal documents, tax notices, annual report reminders, or other communications; Registered agent service does not include legal representation, litigation defense, tax advice, accounting advice, or business advisory services.

If you cancel registered agent service, fail to pay renewal fees, dissolve your entity, appoint another registered agent, or otherwise discontinue service, you are responsible for properly updating the applicable state records and notifying us in writing. We are not responsible for missed notices, penalties, default judgments, administrative dissolution, loss of good standing, or other damages caused by your failure to maintain accurate contact information, pay fees, review notices, or respond to communications.

10. Mail Forwarding and Mail Digitization

If your package includes mail forwarding, business address support, mail scanning, or mail digitization, we may receive, scan, upload, forward, discard, return, or otherwise process mail in accordance with the service level you purchased and our internal policies. You agree that: Mail forwarding is not guaranteed to be uninterrupted or error-free; We are not responsible for delays, loss, misdelivery, destruction, or failure by USPS, couriers, carriers, vendors, or third parties; We may refuse, return, discard, or decline to process prohibited, illegal, suspicious, oversized, hazardous, restricted, or improperly addressed mail; We may require identity verification or additional forms before providing mail services; You are responsible for reviewing digitized mail promptly; We are not responsible for penalties, deadlines, claims, legal consequences, or business losses resulting from your failure to review or respond to mail.

11. BOI Reporting Assistance

If your package includes BOI reporting assistance, we may assist with preparing or submitting a Beneficial Ownership Information report based on the information you provide. You are solely responsible for determining whether your entity is required to file a BOI report, whether an exemption applies, who qualifies as a beneficial owner, what information must be reported, and whether updates or corrections are required. We do not provide legal advice regarding BOI reporting. BOI rules may change, and government enforcement may vary.

You acknowledge that BOI reports may require accurate identifying information for company applicants, beneficial owners, managers, members, or other individuals. You are responsible for securing permission from all individuals whose information you provide to us. We are not responsible for fines, penalties, enforcement actions, rejected filings, incorrect filings, late filings, or missed updates resulting from inaccurate, incomplete, outdated, or late information provided by you or anyone acting on your behalf.

12. State Annual Reports and Ongoing Compliance

If your package includes state annual report filing assistance or ongoing compliance services, we may assist with preparing and submitting required state annual reports or similar filings based on the information you provide. You remain ultimately responsible for your company’s compliance with all federal, state, local, tax, licensing, regulatory, and reporting obligations. Our reminders, dashboard notices, emails, text messages, calls, or other communications are provided as a courtesy and do not shift legal responsibility from you to us.

You are responsible for: Keeping your payment method current; Keeping your contact information current; Providing updated ownership and management information; Reviewing filing drafts or confirmations when requested; Paying government fees and service fees; Confirming that filings were accepted; Monitoring your company’s status; Consulting with legal or tax advisors when needed. We are not liable for missed annual reports, administrative dissolution, late fees, penalties, loss of good standing, rejected filings, or other consequences caused by inaccurate information, failed payment, delayed response, customer inaction, government delay, or third-party failure.

Refund & Cancellation Policy

Effective Date: May 2026
Company: Capture 28 – Pure Sales LLC

1. Refund and No-Guarantee Policy

Refund eligibility depends entirely on the status of your order and the work already performed.

WE DO NOT GUARANTEE APPROVAL, ACCEPTANCE, OR PROCESSING BY ANY SECRETARY OF STATE, IRS, FINCEN, OR ANY FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCY. Government agencies control their own approval standards, timelines, rejections, delays, fees, penalties, and processing requirements. Rejections, delays, additional document requests, compliance issues, or penalties caused by government agencies, name conflicts, legal restrictions, customer errors, incomplete information, or changing regulations do not create refund rights.

Unless otherwise stated in writing:

• Orders may only be cancelable before work begins.
• Once preparation begins, some or all fees become non-refundable.
• Once filings are prepared, reviewed, submitted, transmitted, queued, reserved, expedited, or processed, fees may become fully non-refundable.
• Once government fees, state fees, federal fees, registered agent fees, compliance fees, BOI filing fees, mail forwarding fees, expedited fees, or third-party vendor fees are incurred, paid, or committed, those amounts are non-refundable.
• Completed services are fully non-refundable.
• Subscription renewals and recurring compliance services may be non-refundable once renewal begins or services are made available.
• Dissatisfaction with government response times, filing outcomes, business outcomes, tax consequences, compliance obligations, or strategic decisions does not create refund rights.

2. Auto-Renewals and Subscription Cancellations

Certain services may renew automatically, including registered agent services, mail forwarding, annual report filing services, compliance monitoring, business address services, or other recurring services. By purchasing a recurring service, you authorize us or our payment processor to charge your payment method on file for renewal fees, service fees, government fees, third-party fees, taxes, and applicable charges associated with the recurring service.

How to Cancel:
To cancel a recurring service, you must contact us in writing at [email protected]. Cancellation is not effective unless confirmed by us in writing. Where applicable, you must update the relevant government agency records (for example, canceling registered agent service may require appointing a new registered agent with the state before cancellation can be completed).

Failure to cancel before renewal may result in non-refundable renewal charges, especially where services have already been performed, government fees have been paid, third-party fees have been incurred, or filings have been submitted.

3. Chargebacks and Payment Disputes

Improper chargebacks, payment reversals, or fraudulent disputes may result in immediate termination of services, refusal of future services, collections action, legal enforcement, and liability for all resulting damages, attorney fees, and costs. You agree not to initiate a chargeback for services that have already been performed, filings that have already been submitted, government fees that have already been paid or incurred, or third-party services that have already been ordered or provided.